Delivery & Returns
PLEASE NOTE: All products purchased between the 1st November and the 24th December 2012 - can be returned up to the 31st January 2013, as long as they fit with our returns policy below, have not been worn and are in a saleable condition.
1.1. Subject to clause 1.2 below Products, which are in stock, will be despatched within 10 business days, unless otherwise agreed in writing.
1.2. Made to order Products require longer preparation. Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation, if no delivery date is specified, then within 45 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances.
1.3. Bespoke Products may require a consultation. Once you have attended consultation, De Bouverie Limited will discuss the requirements with the designer and, if accepted, your order will be fulfilled by the delivery date set out in the Dispatch Confirmation. If no delivery date is specified, then within a reasonable time of the Dispatch Confirmation, unless there are exceptional circumstances.
2.1. Products are normally shipped in the UK using Royal Mail Special Delivery requiring a signature on receipt. For other destinations, Products cannot be purchased online. Please contact Customer Services on 07970 599 420 or at email@example.com for more information and international delivery options.
2.2. Delivery costs vary depending on the value and weight of the package according to the Royal Mail guidelines.
2.3. When Products are delivered outside the UK, they may be subject to import duties and taxes, which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that De Bouverie Limited have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
2.4. De Bouverie Limited does not accept responsibility for Products delayed in transit due to a third party.
3. EXCHANGES AND RETURNS
3.1. De Bouverie Limited offers a 7-day money back guarantee on your purchases for web orders only (Except for Products that fall under the exceptions category. See Below).
3.2. If for any reason you need to return a Product, please email firstname.lastname@example.org with Returns in the subject line, for a return reference number within 7 days of receiving the Product. Refunds will only be made upon the Product being returned within 14 days, in perfect condition, unworn and suitable for re-sale.
3.3. Non-business customers are able to cancel Contracts within 7 days of receipt in accordance with the Distance Selling Regulations 2000 (as amended). Should you wish to cancel a Contract, you must inform us in writing, at email@example.com or at Customer Services, De Bouverie Limited, Lawrence End, Peters Green, Luton, LU2 8PF. Details of your statutory right of cancellation, and an explanation of how to exercise it, are provided in the Dispatch Confirmation. This provision does not affect your other statutory rights as a consumer.
3.4. Refund payments will be made within 30 business days of receipt of the returned product. Refunds will only be made to the original card the Products were purchased with. This is to protect our customers from card fraud.
3.5. Upon receiving a return reference number, please package the Product securely with padding and return to the address below by a registered form of post. You will also need to include a copy of your WorldPay receipt, which you will receive by email upon the acceptance of you order.
De Bouverie Limited
3.6. You are responsible for the safe carriage of Products to De Bouverie Limited. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the Products. We cannot be held responsible for returns that are lost in transit. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
3.7. Should the Product you have purchased be returned due to a fault or an error of Product, De Bouverie Limited will refund any delivery charges. This return of delivery charge will not apply if there is not a fault or error made.
3.8. Your statutory rights are not affected by the De Bouverie Limited return policy.
3.9. In the event that your refund is rejected De Bouverie Limited may have the ability to offer an exchange or credit note.
4. EXCEPTIONS OF EXCHANGES AND RETURNS
4.1. De Bouverie Limited is unable to accept returns or offer exchanges of pierced earrings for hygiene reasons unless the Product is faulty or defective.
4.2. De Bouverie Limited cannot accept returns of specifically commissioned, Bespoke, or Made to Order jewellery unless the Product is faulty or defective.
4.3. These exceptions do not affect your statutory rights.